FAQ
Frequently Asked Questions
Throughout our journey, we had many customers who had some questions in their minds, so this page is going to tell us the most frequently asked questions from our valuable customers. Please take a look at a few things here that some of our customers asked. If your question is not solved please don’t hesitate to leave a message, or contact us through calls. Our service specialists are available, and you will get a reply within 2 business days.
Popular Topics
Provide Certificate
Yes, we provide more than 3 gem laboratories, please contact us if you’re interested on having one.
Free Shipping
The Shipping is completely free for all our beloved customers.
WHAT SHIPPING METHODS ARE AVAILABLE?
Standard Shipping (free), USPS Shipping (free for only US), FedEx Shipping ($25.00), DHL (25.00)
DO YOU HAVE DIFFERENT SIZE GEMSTONES
Yes, we have a variety of gemstones on stock and not every products are listed on the website, so please contact us if you want different sized Gemstones and Jewellery
DO YOU PROVIDE LAB REPORTS
Yes, we provide more than 4 lab reports which includes GIA (Gemological Institute of America), and AIG (American International GemLab). If you’re interested please contact us.
HOW LONG DOES IT TAKE FOR THE PRODUCT TO BE DELIVERED?
For customers who live on United States, we offer them free USPS Shipping which will take 3-5 business days to be delivered, and for customers who live outside US we offer them free Standard Shipping which will take 3-4 weeks to be delivered on their doorsteps. For more information about this visit Delivery & Certificates
CAN YOU SHIP YOUR PRODUCTS ANYWHERE?
Good news is Yes, we have many shipping sources here, so there is no need of worrying we will handle everything.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Click on Account -> Addresses -> Edit
If you already bought the item and the shipping address in wrong, please immediately contact us.
If you already bought the item and the shipping address in wrong, please immediately contact us.
HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
When product is added to cart, simply click on the bag which is located at top of the screen, once you click on the icon you will see a checkout option.
HOW DO I APPLY A PROMOTIONAL CODE TO MY ORDER?
When you’re on the Checkout page, you will see a text “Have a coupon? Click here to enter your code“. Simply click and enter your Promotional Code and get a great discount.
HOW DO I ENABLE ACCOUNT IN MY BROWSER?
Simply click on the Account on the menu bar.
ARE THERE ANY DISCOUNTS INCLUDE?
Yes, we give a continues discount codes every week to our Newsletter Subscribers, please subscribe to our newsletter.
WHERE DO I FIND MORE ABOUT PRIVACY POLICY AND TERM&CONDITIONS
Please take a brief look at our Privacy Policy and Terms&Conditions.
WHERE TO FIND MORE ABOUT SHIPPING AND CERTIFICATES
Please take a look at our Shipping and Certificate policy.