Throughout our journey, we have received numerous questions from our valued customers. To address these inquiries, we have compiled a list of frequently asked questions on this page. Please take a moment to review them. If your question is not answered, don’t hesitate to leave a message or contact us by phone. Our service specialists are available and will reply within 2 business days. Your satisfaction is important to us.
Yes, we provide more than 3 gem laboratories, please contact us if you’re interested on having one.
The Shipping is completely free for all our customers worldwide.
Standard Shipping (free), USPS Shipping (free for only US), FedEx Shipping ($30.00), DHL (30.00)
Yes, we have a variety of gemstones on stock and not every products are listed on the website, so please contact us if you want different sized Gemstones and Jewellery
Yes, we provide more than 4 lab reports which includes GIA (Gemological Institute of America), and AIG (American International GemLab). Visit certificate page for more informations.
For customers who live on United States, we offer them free USPS Shipping which will take 3-5 business days to be delivered, and for customers who live outside US we offer them free Standard Shipping which will take 3-4 weeks to be delivered on their doorsteps. For more information about this visit Delivery & Certificates
Good news is Yes, we have many shipping sources here, so there is no need of worrying we will handle everything.
Click on Account -> Addresses -> Edit
If you already bought the item and the shipping address in wrong, please immediately contact us.
When product is added to cart, simply click on the bag which is located at top of the screen, once you click on the icon you will see a checkout option.
When you’re on the Checkout page, you will see a text “Have a coupon? Click here to enter your code“. Simply click and enter your Promotional Code and get a great discount.
Simply click on the Account on the menu bar.
Yes, we give a continues discount codes every week to our Newsletter Subscribers, please subscribe to our newsletter. Contact us for the code 🤫.