Our policy now extends for a period of 30 days from the date of delivery. Please note that if 30 days have elapsed since your purchase, we regretfully cannot offer you a full refund or exchange. To qualify for a return, the item must meet specific criteria. First and foremost, it must be unused and in the same pristine condition in which you received it.
Please note that our return policy includes certain exceptions for specific categories of goods, such as custom-designed jewelry. We apologize for any inconvenience this may cause and sincerely appreciate your understanding in this matter.
Custom-designed jewelry holds a unique place in our offerings, as each piece is meticulously crafted to meet your personal preferences and specifications. Due to the intricate nature of the design process and the individualized nature of these items, we are unable to accept returns or provide refunds for custom-designed jewelry.
We understand that this policy may differ from your expectations, but we prioritize delivering the highest quality and personalized experience when creating these special pieces. Our team invests significant time and effort in bringing your custom jewelry vision to life.
Please feel free to contact our customer service team if you have any questions or concerns regarding our refund and returns policy. We are committed to providing you with the best possible shopping experience and will gladly assist you in resolving any issues you may encounter.
Once your return is received and gone through the inspection team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, we kindly suggest following the steps below to expedite the process:
Double-check your bank account: Start by reviewing your bank account once more to ensure that the refund has not been credited. Sometimes, refunds can take a few business days to reflect in your account.
Contact your credit card company: Reach out to your credit card company as they may have additional information regarding the status of your refund. There can be a delay in the official posting of the refund on their end.
Get in touch with your bank: In certain cases, there may be a processing time required by your bank before the refund is posted to your account. We recommend contacting your bank directly to inquire about any pending refunds.
If you have completed these steps and have not received your refund, we sincerely apologize for the inconvenience. Kindly reach out to our customer support team at [email protected] or leave a message on our “Contact Us” page. Our dedicated team will promptly assist you in resolving the issue and ensure that you receive your refund as soon as possible.
We appreciate your patience and understanding throughout this process.